Understanding goals, revealing insights and creating possibilities for the leading concierge medical practice
Abstract
Enabled the premier concierge medical practice in the United States to understand their internal processes and service experience, reflect on culture and goals and define potential strategies and directions.
validating ideas & revealing insights
creating opportunities for growth
creating opportunities for growth
Approach
Conducted design research, interviewed customers and internal stakeholders from all disciplines, observed and analyzed internal workflows and mapped out key opportunities for improvement.
Outcome
Prioritized key opportunities stemming from demographic analysis, trend forecasting, patient insights and revenue potential.
Identified opportunity for strategic acquisition which was later executed.
© Barcenas & Brandin LLC 2021
San Francisco
665 3rd Street
San Francisco, CA 94107
United States
Copenhagen
Frederiksberg Allé 25,
1820 Frederiksberg, Copenhagen
Denmark
Contact
hello@barcenas-brandin.com